The Financial Conduct Authority is the independent regulator of financial services. The Financial Conduct Authority requires us to provide you with a document called an 'Initial Disclosure Document'. This document provides information about us, the products we offer, the services we will provide, what we charge for our services, who regulates us, what to do if you have a complaint and details about the Financial Services Compensation Scheme.
What services do we provide?
We will provide you with either comparable details of firms most appropriate to your lending or purchase requirements or general information relating to finance products. In assessing your requirements, we may seek such information about your personal circumstances and objectives as might be relevant in order to enable us to identify your needs. It is important that you provide us with accurate and relevant information. You will not receive advice, or a recommendation from us, but we may ask questions to narrow down the selection of firms offered, from which you can more easily make your own choice if you so wish.
Whose products do we use?
As a Financial Conduct Authority regulated credit broker we can introduce you to a range of lenders who may be able to help you finance your vehicle and provide other products/services.
This group of lenders provides us with a range of products which may be suitable for your purchase. We will explain the key features of those products to you.
We are not Independent Financial Advisers and so are unable to provide you with independent financial advice. There are also other sources of finance which you may wish to investigate.
Do we charge for our services?
We are a commission and fee based organisation which means that we may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with us; this will be reflected in your monthly payments and is not charged separately. These fees may be variable or pre-set dependent on the product and the volume that we place with the chosen supplier.
Who regulates us?
Bingham Motor Co. Ltd. T/A CC Leasing is authorised and regulated by the Financial Conduct Authority. Our firm’s reference number is 486089. You can verify this on the Financial Conduct Authority’s Register by visiting their website: http://www.fca.org.uk/register/ or by contacting them on 0300 500 8082.
Other services we offer are not regulated by the Financial Conduct Authority however the Financial Ombudsman Services has now been extended to handle some complaints under the Consumer Credit Act.
What to do if you have a complaint
We aim to ensure that all of our customers are happy with the services we provide and their product purchase. If however you have any cause to make a complaint you should contact us either in writing or by telephone.
If you wish to register a complaint, please contact us:
In writing: Jeni Ambrose, Bourne House, 475 Godstone Road, Whyteleafe SURREY CR3 0BL
By phone: 020 8656 8136
If we cannot settle your complaint, you may be entitled to refer it to the BVRLA conciliation service, in the first instance:
Email: HYPERLINK "mailto:This email address is being protected from spambots. You need JavaScript enabled to view it." This email address is being protected from spambots. You need JavaScript enabled to view it.
Post: Chief Executive, British Vehicle Rental and Leasing Association, River Lodge, Badminton Court, Amersham, HP7 0DD
Should the complaint still not be resolved, you may be eligible to refer the complaint on to the Financial Ombudsman Service:
Telephone: 0800 023 4567
Email: HYPERLINK "mailto:This email address is being protected from spambots. You need JavaScript enabled to view it." This email address is being protected from spambots. You need JavaScript enabled to view it.
Post: The Financial Ombudsman Service, Exchange Tower, London E14 9SR
You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service’s explanatory leaflet.
Data Protection
Your personal data is held in accordance with the Data Protection Act 1988. Some or all of your data that you supply to us in connection with your finance proposal will be passed to insurers and other companies in order to operate your contract (for example underwriting, premium collection, claims handling). We will pass your details to our partners in order to offer some forms of finance or insurance. Please let us know if you do not want to be contacted in connection with insurance.
